FREQUENTLY ASKED QUESTIONS

What is Jetstream?

Jetstream is Crédit Agricole Corporate and Investment Bank’s FX trading platform available to all Crédit Agricole Corporate and Investment Bank’s customers.

When is Jetstream available?

Jetstream is available from 07:00 Hong Kong time on Monday until 17:30 New York time on Friday.

What technology does Jetstream use?

Jetstream uses ClickOnce functionality, part of Microsoft .NET. The Microsoft .NET Framework is a software component of Microsoft Windows operating systems. ClickOnce is a Microsoft technology that enables a Windows application to be run by simply clicking a link in a web page without the need for administrator rights or to pre-install the application.

Does Jetstream run inside a web browser?

No. You need a web browser to launch Jetstream but it does not run within the browser.

Which web browsers can be used?

We support and have tested Internet Explorer and Mozilla Firefox, but we cannot guarantee correct operation with other browsers.

For Internet Explorer, you may experience problems if you have installed Google Toolbar. If you wish to use Mozilla Firefox, you will need to install the FFClickOnce add-on from https://addons.mozilla.org/en-US/firefox/addon/1608. This add-on is not endorsed or controlled by Crédit Agricole Corporate and Investment Bank or Mozilla and is used at your own risk.

Do I need to install any software?

You need to ensure that you have Microsoft .NET 4.0 Framework or later on your PC. This is a standard Windows component, but if it is missing from your PC, you may add it using Windows Update or alternatively download from http://www.microsoft.com/net/Download.aspx

You do not need to install any other software before launching Jetstream.

How does Jetstream stay up to date?

When you launch Jetstream, it will automatically download and launch the latest version from Crédit Agricole Corporate and Investment Bank.

What are the minimum system requirements?

  • IBM-compatible PC with processor speed of 300MHz
  • Windows Vista SP2, Windows 7 SP1, Windows 8.1 Update, Windows 10, Windows Server 2008 SP2, Windows Server 2012
  • Microsoft .NET Framework 4.5.2 (Windows component)
  • 512MB of RAM (1GB with Windows Vista)
  • Screen resolution 1024x768 pixels
  • 100MB of free disk space
  • Internet Explorer 6 or Firefox 2.0 (with FFClickOnce add-on)
  • Internet connection with 512kbps downstream and 128kbps upstream

How do I log in to Jetstream?

As a user of Jetstream, you will be supplied with a Digipass authentication device which you will use whenever you log into Jetstream. This protects you against theft of your password and unauthorised use of your login.

How can I get support for Jetstream?

You may contact Crédit Agricole Corporate and Investment Bank eBusiness Support on +44 20 7214 6900 (Global), +852 2826 7400 (Asia) or at jetstream@ca-cib.com